As a marketplace platform, we have a responsibility to provide support and advice to our partners. We have a dedicated team that you can contact for help, advice and problem solving.
Here is an overview of who you can contact:
- The Account Manager (email sent when you opened your account): it is through this person that you create the first point of contact and discuss the various points of the contract. Once the contract has been signed, the Account Manager is your point of contact for product replenishment/onboarding and the implementation of sales promotions.
- Customer Service: the after-sales team is your point of contact for any queries relating to an order problem (validation, cancellation, shipping label, delivery, product return, refund). You can make your request using this form or by email to hello@campsider.com
It is important that partners establish a good working relationship with their account manager and keep him/her informed of any changes concerning their business or products. This can help the account manager provide better support and advice to the partner, which ultimately leads to a more successful partnership.