When are cancellation fees applied?
Fees are only charged when the cancellation of the order is initiated by the professional partner:
✅ Seller-initiated cancellations |
- The seller has sold the product elsewhere and has not updated its Campsider catalogue or the site connected to its Campsider account; - The seller has not validated availability within the 5-day period stipulated in the terms and conditions of sale; - The seller wishes to sell the product at a higher price; - The seller has detected a fault with the product that was not indicated in the initial advert; - The seller has not dispatched the product within 15 working days; - The seller has made a mistake on a key piece of information in the advert: size, colour, condition, spare parts, etc. |
❌ Cancellations not initiated by the seller |
- The buyer exercises his European right of withdrawal within 14 days of placing the order; - The buyer has given an address outside mainland France; - The parcel has been returned, damaged or lost by the carrier; - The connection with the seller's website is not working properly and is having problems affecting the ads on Campsider. |
What charges apply?
Cancellation fees will be charged at a rate of 5% excluding VAT of the total sale price (up to a maximum of €60 excluding VAT) for each order cancelled by the professional partner. For sellers abroad (outside France), the fee will be 6% (excluding VAT) of the total sale price (up to a maximum of €72 excluding VAT).
How can I avoid cancellations?
- Update your Campsider account or the site connected to your Campsider account daily: we are directly connected to these platforms, so if the product is still available there, it will also be available on Campsider;
- Write your adverts carefully on your Campsider account or on the website connected to your Campsider account: one advert = one size and one colour. We will apply a cancellation fee if a sale is cancelled because you no longer have the size or colour available;
- Please let us know if you encounter any problems on our site: wrong size, wrong price, etc.